10 Essentials to Create a Culture of Excellence
Why your operational excellence efforts are not working?!
Operational excellence might not be working for you for different reasons ...
However, thereโs a pattern I see over and over again
๐๐๐ซ๐โ๐ฌ ๐ก๐จ๐ฐ ๐ข๐ญ ๐ฅ๐จ๐จ๐ค๐ฌ ๐ฅ๐ข๐ค๐:
Itโs a hunt for quick fixes.
Itโs a sprint, not a marathon.
Itโs a top-down approach only.
Itโs an overhead cutting exercise.
Front-line people are not involved.
Itโs a look after ROI and hard saving only.
Itโs a program, a project, the next fad and shiny object.
No wonder a company with this culture will struggle to achieve sustainable results out of their efforts.
๐๐ก๐๐ญ ๐๐๐จ๐ฎ๐ญ ๐๐ฆ๐๐ซ๐๐๐ข๐ง๐ ๐ ๐๐ฎ๐ฅ๐ญ๐ฎ๐ซ๐๐ฅ ๐๐ก๐๐ง๐ ๐?
A Culture of Excellence.
Tom Peters laid out 10 Tenets for Creating a Culture of Excellence, Tiffani Bova summarized them here:
1) Become close to your customers.
Excellent companies provide great service because they know how to get close to their customers. Other companies talk about it but excellent companies do it.
2) Put your customers first and your people before anyone else.
If your employees are happy and you treat them right, it will naturally result in them treating your customers right. This is why your customers can never be happier than your employees.
3) Hire people for listening, caring and smiling.
An excellent culture is created at the start of the hiring process which means you must pay close attention to candidates who listen, smile and say thank you.
4) Be the leader that develops their people.
When most people talk about leadership, they focus on authenticity and vision. But what they need to start talking about is what leaders do on a day-to-day basis: hire people, listen, evaluate, and promote.
5) Stay positive.
You canโt fake enthusiasm but no matter how your day isโฆwell, true leaders donโt have bad days.
Photo by: Tanmay Vora
6) Pay attention to the quiet ones.
A personโs enthusiasm is not related to a personโs decibel. In fact, it may be inversely related. Donโt forget to pay attention to the introverts in the room.
7) Slow down.
God doesnโt demand that you respond to all emails within 37 seconds. It is important to slow down, take a deep breath and put more thought into your actions.
8) Manage by wandering around.
Take 10 minutes and walk around with no goal in mind, just check in with your employees. Let your thoughts be quiet.
9) Embrace new technology.
There are always new forms of technology to leverage in business, but it is important to remember that excellence is found in humans, not technology.
10) Experience an emotional connection.
Creating an experience in your work environment can create more smiles, more satisfaction, and overall happiness at work.
๐ฐ โ๐พ๐ ๐๐๐ ๐๐๐๐ ๐๐ ๐๐๐๐๐๐๐๐ ๐๐ ๐ ๐. ๐ป๐๐๐๐๐๐๐๐ ๐ฌ๐๐๐๐๐๐๐๐๐ ๐๐ ๐๐๐ ๐๐ ๐๐๐, ๐๐๐ ๐ ๐๐๐๐๐.โ Will Durant
โLet me know in the comments, one thing you've found effective in building a Culture of Excellence.
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